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Volunteer: Advocato: Welfare Benefits Support

For more info visit Advocato: Welfare Benefits Support

Location/time: you will work from our office in St Paul's one day per week (or remotely), during office hours.

Closing Date: Wednesday, 8 September, 2021 - 17:00

How to Apply: EMAIL at any time

Do you want to make a difference? The team at St Paul’s Advice Centre provide free, confidential, independent, impartial and specialist advice about benefits and debt. You can help us reduce poverty and discrimination in the community, whilst gaining valuable skills. Advocato volunteers provide 1:1 support to clients with complex, health-related benefit forms, including: Limited Capability for Work (Universal Credit); Employment and Support Allowance; Personal Independence Payment; Attendance Allowance.

Due to flaws with assessments and decision making by the Department for Work and Pensions (DWP), disabled claimants frequently have their benefits stopped or reduced inappropriately. When this happens, the knock on effects can include the loss of health, home, relationships, work and study.

Your role will be to protect our clients from such mistakes by providing timely, accurate guidance. You will also challenge discrimination against protected groups, including the disabled, black and minority ethnic clients, those that speak English as a second language, lone parents and carers.

Are you the person we're looking for? Please see our person specification attached below. We are looking for more volunteers to join our Advocato team who have lived experience of the benefits system and supporting others with this and/or other welfare-related issues, such as housing or immigration.

The system for health-related benefits can be intrusive, requiring claimants to demonstrate a need for help with personal care. In this role, you will need to show empathy and build trust with clients who may find it difficult to disclose their needs.

When expressing interest, you must:

  1. Explain your lived experience is of the benefits/welfare system and

  2. Describe a situation where you have helped someone explain something that they found it difficult to express.


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