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Assessment & Reconnection Worker (St Mungo's Homelessness Charity)

Apply here: Assessment & Reconnection Worker - St Mungo's (current-vacancies.com)


Closing date: 10am on Wednesday 7 July 2021


£25,991 - £29,577 Contract / to 31 March 2022, 37.5 hours per week



St Mungo’s is at the forefront of supporting people experiencing homelessness. Our work is more crucial now than ever before as we support our clients throughout the covid-19 pandemic and ensure as many people as possible receive a rapid response, a full assessment of their needs and an offer of help to move away from the dangers of rough sleeping. Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless? About the role The Bristol Rough Sleeping Prevention Service provides a rapid response service, intervening to ensure no one needs to sleep rough. Our work is ongoing and we are currently looking for inspirational people to join our team. As an Assessment and Reconnection Worker, you will:

  • Be part of a busy team environment working closely with those affected by rough sleeping, you will carry out comprehensive assessments of people new to, or at risk of rough sleeping.

  • Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.

  • Build and maintain effective relationships to support clients throughout their recovery.

  • Work closely with external agencies to ensure all clients’ needs are met. Many of our clients have multiple support needs. This may include complex trauma, substance misuse and mental and physical health support needs.

  • Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.

  • While you’ll be usually working from Monday to Friday, 9am-5pm, but occasional work on weekends and early or late hours may occur in response to challenging situations and to prevent rough sleeping.

What we’re looking for This role will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations; as well as:

  • Some understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.

  • Good communication skills and the ability to work with others whilst managing your own time.

  • The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.

  • The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.

  • Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of our managers began their careers as an Assessment and Reconnection Worker.

What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation. As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. For some of these role staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%. What we do At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen. How to apply Click the ‘Apply Now’ Button at the top of the page to start your online application form. To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. Closing date: 10am on Wednesday 7 July 2021 Remote interview and assessments on: Monday 26 July 2021 (to be held remotely via video call) It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


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